Shopping Help
Date of Last Revision: January 5, 2017
Our company' Return, Refund and Exchange Policy
Merchandise purchased on the Site may be returned at the consumer's own expense via confirmed delivery within 30 days of purchase. After that date, Kent Holding Korea will not under any circumstances refund or exchange any purchase. All merchandise must have original package receipt, and all merchandise tags must be attached to request a refund or exchange. All returned merchandise must be in "like-new" condition to be eligible for refunds. All refunds are subject to consideration and approval by Kent Holding Korea. Refunds are issued in the same tender as the original purchase. Kent Holding Korea will not reimburse shipping and handling charges under any circumstances. You will have to send your package with a copy of your original invoice and include a brief description of your request (i.e. refund or exchange) to Kent Holding Korea.
30 Day Love it Guarantee
We hope you are completely satisfied with your cosmetics purchase. In the event that you are not satisfied, we will gladly provide a refund of the original purchase price if returned within 30 days of your purchase date. If the products are opened, a store credit will be issued.
Shipping & Handling Charges
Please note that shipping, handling, customs, duties and sales tax charges are not refundable on returns. If the revised order total falls below the free shipping minimum, a shipping charge may be assessed.
International Returns
Dear International Customers - we are only able to provide refunds in WON (Korean Republic Won). The credit card processors available to Korean businesses enable us to accept orders in certain local currencies but only refund up to the Korean Republic Won value of the original order at the time the order was placed. We apologize for any inconvenience this may cause.
Proof of Purchase
We can only offer returns for items purchased from a True Nature Group website. A valid proof of purchase is required and will need to be submitted with your Return Request.
Misships, Missing Items, Damaged Items
Please inform us within 3 business days of delivery if there are any problems with your order. We reserve the right to refuse replacement of refund of these items if we are not notified within this timeframe.
Gift with Purchase
Gift with Purchase promotions specify that a minimum order amount is required to qualify. If a return affects the original order total, the gift with purchase may no longer qualify. In such circumstances, the unopened Gift with Purchase will need to be returned to get a full refund for any returned item on the sale. If you wish to keep the gift with purchase, the retail value of that item will be deducted from the amount of the refund.
Clearance / Out of Box
Clearance (Short Life, Out of Box and Last Season's) items, are FINAL SALE. No Refunds will be issued for these items.
Unreasonable Returns
ionXtra® Cosmetics™ reserves the right to refuse returns for an unreasonable quantity of items or for items which have been opened.
Sampling Program
If you are unsure about suitability of our products for your skin, please try the enclosed corresponding samples prior to using the live product or contact one of our Customer Care Representatives.
Return Request
You may start the process of refund or exchange by sending an email to support@ionxtracosmetics.com.
Orders, Payment Terms
You agree that your placement of an electronic order on the ionXtra® Cosmetics™ site is sufficient to satisfy the Statute of Frauds, and no further writing is required. Terms of payment are within the sole discretion of Kent Holding Korea, and unless otherwise agreed by Kent Holding Korea, payment must be received by Kent Holding Korea before Kent Holding Korea’s acceptance of order. Kent Holding Korea may accept payment via PayPal, wire transfers or telegraphic transfer (“TT”), Visa, MasterCard, Discover and American Express (other credit or debit cards may be added at Kent Holding Korea’s sole discretion). Orders are not binding until Kent Holding Korea accepts the order. Kent Holding Korea may need to verify any information you provide before Kent Holding Korea accepts an order, and may cancel or limit an order any time after it has been placed. Kent Holding Korea expressly conditions its acceptance of your order on your agreement to the Terms. Invoices are due and payable within the period indicated on the invoice. You agree to pay interest on all past-due sums at the highest rate allowed by law.
The Checkout Process
In placing an order, you agree to provide only true, accurate, current and complete information during the checkout process and agree to update that information to keep it true, accurate, present and complete. Kent Holding Korea shall have the right to ban your access to the Site if it has reasonable grounds to believe that you have provided untrue, inaccurate, not current or incomplete information to Kent Holding Korea.
Cancelling and Changing Your Orders
For orders that have yet to be shipped, you will be able to review the order total, shipping address, payment method, and item availability by contacting Kent Holding Korea. For orders that have already been shipped, you can confirm the date and method of shipment, an estimated date of arrival, and a tracking number, only if applicable. As long as your order or merchandise from Kent Holding Korea has not yet entered the shipping process, you can change the details via telephone. Please note that you can make changes only to those orders from Kent Holding Korea that have not yet entered the shipping process. Due to the volume of packages we ship each day, it is impossible to locate and make changes to a single package once it has entered the shipping process. Kent Holding Korea will not reimburse shipping and handling charges once the order has entered the shipping process.
Shipping
Unless stated otherwise, Kent Holdings Ltd. shipping partner, Kent Holding Korea will make its best efforts to ship merchandise within 7 to 10 days of the receipt of a properly completed order. However, any delivery or shipment date provided by Kent Holding Korea to you is a good faith estimate of Kent Holding Korea. You understand that product availability may be limited and particular products may not be available for immediate delivery. Kent Holding Korea shall not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. Title to any product and risk of loss passes from Kent Holding Korea to you on delivery from Kent Holding Korea’s warehouse.
Holiday Shipping Information
When placing an order, we make it easier with complimentary shipping. Purchase $50 (after discount) of ionXtra® Cosmetics™ products and we will ship free of charge by courier (regular ground shipping) within South Korea. Some restrictions apply. Limit five complimentary shipments per year, per member.
Please note the following when placing your online orders for delivery during the Holiday season, as orders may experience additional processing days. Access your order status by signing in to Your Account or Contact Us page.
Thanksgiving
Due to the Thanksgiving Holiday, orders placed after 3PM ET on Wednesday, November 22 will begin processing on Friday, November 24.
Black Friday & Cyber Monday
Due to the large volume of Holiday orders, additional processing time may occur on standard ground orders.
Christmas
Shop until Thursday, Dec 21 at 3PM ET for Christmas delivery! See all shipping details below:
| Shipping Method | Cutoff Date | Cutoff Time |
|---|---|---|
| Overnight Service | December 21st | 3:00 pm EST |
| Second Day Service | December 20st | 3:00 pm EST |
| Standard Service | December 19th | 3:00 pm EST |
| Electronic Delivery (EGift Cards) | December 24th | 1:00 pm EST |
| Standard Service to P.O. Boxes | December 12th | 3:00 pm EST |
| Standard Services to South Korean Territories | November 30th | 3:00 pm EST |
- Order by December 21st 3:00 pm EST via Overnight Service and your order will be delivered by Christmas.*
- Order by December 20th 3:00 pm EST via Second Day Service and your order will be delivered by Christmas.*
- Order by December 19th 3:00 pm EST via Standard Service and your order will be delivered by Christmas.*
EGift Cards
Due to the Thanksgiving Holiday, Send an eGift Card any time! Schedule your gift to arrive immediately, or on the date of your choice. SEND A GIFT NOW!
Shipments to P.O. Boxes
Order by December 12, 2017 at 3:00 PM (ET) via Standard Service for delivery by Christmas for orders being shipped to P.O. Box addresses. All shipments to P.O. Boxes are shipped via Standard Service. *
Shipments to South Korea Territories
Order by November 30, 2017 at 3:00 pm EST via Standard Service for delivery by Christmas orders being shipped to South Korean Territories addresses. All shipments to South Korea locations are shipped via Standard Service.*
* All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. Second Day, and Overnight Service is not available for shipments to APO/FPO/DPO, PO Box destinations, U.S. Territories, and some locations in Alaska and Hawaii.
Charges
You will be charged separately for shipping and handling, and all shipping and handling charges will appear on the checkout form when you submit an order. Pricing and Sales Tax Prices are subject to change at the discretion of Kent Holdings Ltd. If a discrepancy arises between the price quoted on the Site and the checkout page, the latter will prevail. In the event a product is listed at an incorrect price due to a typographical or other error, Kent Holdings Ltd. shall have the right to refuse, cancel or limit any order placed for products listed at the incorrect price, whether or not an order confirmation has been sent and/or payment has been made. If payment has already been made and your order is cancelled or limited, Kent Holdings Ltd. shall refund any payment you made for any item that will not be shipped due to cancellation or limitation of an order in the same tender as the original purchase. Kent Holdings Ltd. shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within South Korea. You are solely responsible for all sales taxes, or other taxes, on orders shipped to any other country.
Feedback
If you spot any errors in the translations we have prepared or would like to give feedback on the website in any way, please browse to our Contact Us page.
Any feedback you provide at this site shall be deemed to be non-confidential. Our company shall be free to use such information on an unrestricted basis.
The information contained in this website is subject to change without notice.
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