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  • Telephone
    +36 20 999 9910
    E-mail
    info@ionxtracosmetics.com
    Address
    Orchidea str. 20.
    Bács-Kiskun
    6000 Kecskemét
    Hungary
    Opening Times
    Our Customer Care Representatives are available:
    Monday through Friday between 10:00 - 18:00
    Saturday between 10:00 - 13:00
    Sundays closed
    (Hungarian time zone - UTC+02:00)
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NEW COLLECTION 2018 FREE SHIPPING

Privacy Policy

Date of Last Revision: August 1, 2017

Our Policy

Welcome to the website (the “Site”) of Kent Holding Korea DBA ionXtra® Cosmetics™ World (“Company,” “we,” “us,” “our”). This Site is operated by Kent Holding Korea and has been created to provide information about ionXtra® Cosmetics™ product, ionXtra® Technology™ and our online services, mobile applications and related services (together with the Site, the “Services”) to our Service visitors (“you”, “your”). This Privacy Policy sets forth Kent Holding Korea' policy with respect to information including personally identifiable data (“Personal Data”) and other information that is collected from visitors to the Site and Services.

Information We Collect

When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below

Personal Data That You Provide Through the Services: We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, register for access to the Services or use certain Services. Wherever we collect Personal Data we make an effort to provide a link to this Privacy Policy.

By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Data to the Services, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of our and the authorised third parties referred to herein located in the South Korea and Hungary.

Other Information

Non-Identifiable Data: When you interact with us through the Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. We may store such information itself or such information may be included in databases owned and maintained by our affiliates, agents or service providers. The Services may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process.

In operating the Services, we may use a technology called "cookies." A cookie is a piece of information that the computer that hosts our Services gives to your browser when you access the Services. Our cookies help provide additional functionality to the Services and help us analyse Services usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Services without needing to remember and then enter a password more than once during a visit to the Site. In all cases in which we use cookies, we will not collect Personal Data except with your permission. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Service features.

Aggregated Personal Data In an ongoing effort to better understand and serve the users of the Services, we often conduct research on its customer demographics, interests and behaviour based on the Personal Data and other information provided to us. This research may be compiled and analysed on an aggregate basis, and we may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. We may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.

Location Information Our Service may collect and use your location information (for example, by using the GPS on your mobile device) to provide certain functionality of our Service. If you choose to enable our location features, your location information may be publicly displayed within the Service. Please keep in mind that other users can see this information about you, and they may use it or disclose it to other individuals or entities outside of our control and without your knowledge. Your location information may be subject to abuse, misuse, and monitoring by others, so please be careful if you choose to enable location functionality. We may also use your location information in an aggregate way, as described above in the “Aggregated Personal Data” section.

Our Use of Your Personal Data and Other Information

Our company uses the Personal Data you provide in a manner that is consistent with this Privacy Policy. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem. Also, if you provide Personal Data in order to obtain access to the Services, we will use your Personal Data to provide you with access to such services and to monitor your use of such services. Our company and its subsidiaries and affiliates (the “Related Companies”) may also use your Personal Data and other personally non-identifiable information collected through the Services to help us improve the content and functionality of the Services, to better understand our users and to improve the Services. Our company and its affiliates may use this information to contact you in the future to tell you about new ionXtra® Cosmetics™ products, services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to "opt-out" of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.

Advertising Partners: We use third-party service providers to serve advertisements (banners or links) on our behalf across the Internet. These advertising service providers may collect non-identifiable information about your visits to our website, and your interactions with our products and services. Such non-identifiable information does not include your name, address, email address or other personal information. The information is collected through the use of cookies and pixel tags (also known as action tags), which is the industry-standard technology used by most major websites. In addition to the information about your visits to our website, our service providers may also use the information about your visits to other websites to target advertisements for products and services available from our company.

If we intend on using any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected.

Our Disclosure of Your Personal Data and Other Information

Our company is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:

Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganisation, dissolution or similar event, Personal Data may be part of the transferred assets.

Related Companies: We may also share your Personal Data with our Related Companies for purposes consistent with this Privacy Policy.

Agents, Consultants and Related Third Parties: Our company, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function.

Legal Requirements: We may disclose your Personal Data if required to do so by law or in the good-faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of our company, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.

Your Choices

You can visit the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Services.

Exclusions

This Privacy Policy does not apply to any Personal Data collected by us other than Personal Data collected through the Services. This Privacy Policy shall not apply to any unsolicited information you provide to us through the Services or through any other means. This includes, but is not limited to, information posted to any public areas of the Services, such as forums, any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and we shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

Children

Our company does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to our company through the Services, please contact us, and we will endeavour to delete that information from our databases.

Links to Other Web Sites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by our company (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that our company endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Integrating Social Networking Services

One of the special features of the Service is that it allows you to enable or log in to the Services via various social networking services like Facebook or Twitter (“Social Networking Service(s)”). By directly integrating these services, we make your online experiences richer and more personalised. To take advantage of this feature, we will ask you to log into or grant us permission via the relevant Social Networking Service. When you add a Social Networking Services account to the Service or log into the Service using your Social Networking Services account, we will collect relevant information necessary to enable the Service to access that Social Networking Service and your data contained within that Social Networking Service. As part of such integration, the Social Networking Service will provide us with access to certain information that you have provided to the Social Networking Service, and we will use, store and disclose such information in accordance with this Privacy Policy. However, please remember that the manner in which Social Networking Services use, store and disclose your information is governed by the policies of such third parties, and we shall have no liability or responsibility for the privacy practices or other actions of any Social Networking Services that may be enabled within the Service.

You may also have the option of posting your Services activities to Social Networking Services when you access content through the Services (for example, you may post to Facebook that you performed an activity on the Service); you acknowledge that if you choose to use this feature, your friends, followers and subscribers on any Social Networking Services you have enabled will be able to view such activity.

Security

We take reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to us via the Internet.

Other Terms and Conditions

Your access to and use of the Services is subject to the Terms of Condition at Terms & Condition.

Changes to Kent Holding Korea' Privacy Policy

The Services and our business may change from time to time. As a result, at times it may be necessary for us to make changes to this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated above. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

Access to Information; Contacting ionXtra® Cosmetics™

To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Services.

Please also feel free to contact us if you have any questions about our company' Privacy Policy or the information practices of the Services.

You may contact us by sending an email to info@ionxtracosmetics.com.

Translation Policy

Our goal is to provide timely and accurate communications to our visitors in their native language. To achieve this, we make great efforts to translate as much text as possible into the many different languages used by our global audience.

Our company administers and operates the www.ionxtracosmetics.com Site from its location in Seoul, Republic of Korea; other ionXtra® Cosmetics™ World sites may be administered and operated from various locations outside the South Korea. Source language of the Site is US English. Our company issues its communications in US English, whether it is online or offline communication. All content on the Site is, therefore, prepared initially in US English and then translated into other languages.

US English content can be published in other language versions of the Site.

Content written in US English can be published in pages belonging to other language versions of the site, and so it is acceptable to mix US English and another language on the same page.

Our primary concern is to publish accurate information in a timely manner and it is often imperative that we publish content as soon as it is released by Kent Holdings Limited. We, therefore, publish time-sensitive content in US English across all language versions before we start the translation process.

For legal, regulatory and technical reasons not all content published on the Site can be translated. Such documentation includes official Company filings, news releases, technical specifications, financial documents and regulatory notifications. Content that cannot be translated will, therefore, remain in US English, no matter which language is chosen.

Feedback

If you spot any errors in the translations we have prepared or would like to give feedback on the website in any way, please browse to our Contact Us page.

Any feedback you provide at this site shall be deemed to be non-confidential. Our company shall be free to use such information on an unrestricted basis.

The information contained in this website is subject to change without notice. 
Copyright© 2003-2017 Kent Holdings Limited All rights reserved.

TOP FAQS

Go to our email submission form and Contact Us directly.
If you are a registered ionXtra® Cosmetics™ customer, you may check the status of your order online. For questions regarding the status of your order or if you are not a registered member, you may contact our Customer Care representatives at +82 70-7678-7811 or you can send e-mail to support@ionxtracosmetics.com, or you can contact us through our online Contact Us form. For fastest service, please provide your order number when making inquiries.
Yes, ionXtraCosmetics.com can accept orders to be billed or shipped to destinations outside the South Korea. So, we are doing our business worldwide. We are looking for new franchise partners. You may contact our Head Office representatives at +82 70-7678-7811 or email us, or through our online Contact Us form.
Yes. When you submit any personal information (name, address and credit card) during Checkout, the data is encrypted and sent over a secure connection to our Web site server. If you prefer, you may submit your order via telephone at +82 70-7678-7811. Our Customer Care Representatives are available Monday through Friday between 10:00 - 18:00, Saturday between 10:00 - 13:00, Sundays closed. (South Korean time zone - UTC+09:00).
We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.
Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of an email from ionXtra® Cosmetics™ Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from ionXtra® Cosmetics™ Online will be accepted. If you have any questions, please contact us at +82 70-7678-7811. If your provider is AOL: 1. Open the Email message. 2. Click “Add to Address” icon. 3. The name and Email address from Email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct. 4. Click “Save". If your provider is Yahoo: 1. Open the Email message. 2. Click the “Add to Address Book" link on the far right. 3. The address will be automatically entered into your Yahoo! Address Book. If your provider is Hotmail: 1. Open the Email message. 2. Click “Save Address(es)" at the top of the message header. If your provider is MSN: 1. Open the Email message. 2. Click “Save Addresses" on the right. 3. Select the check box next to the address you want to save. You can also make changes to the contact information. 4. Click “Save".
Merchandise purchased on the Site may be returned at the consumer's own expense via confirmed delivery within 30 days of purchase. After that date, Kent Holding Korea will not under any circumstances refund or exchange any purchase. All merchandise must have original package receipt, and all merchandise tags must be attached to request a refund or exchange. All returned merchandise must be in "like-new" condition to be eligible for refunds. All refunds are subject to consideration and approval by Kent Holding Korea. Refunds are issued in the same tender as the original purchase. Kent Holding Korea will not reimburse shipping and handling charges under any circumstances. You will have to send your package with a copy of your original invoice and include a brief description of your request (i.e. refund or exchange) to Kent Holding Korea. You may start the process of refund or exchange by sending an email to support@ionxtracosmetics.com.
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout our international market. Please email our ionXtra® Cosmetics™ Online Guides with the name/shade of your favourite product that has been discontinued and they will be happy to provide alternative recommendations.
For assistance with locating an ionXtra® Cosmetics™ product that has been discontinued, please contact our Corporate Headquarters via telephone at +82 70-7678-7811, Monday through Friday between 10:00 - 18:00, Saturday between 10:00 - 13:00, Sundays closed. (South Korean time zone - UTC+09:00). Please note that a search may only be initiated for products within ionXtra® Cosmetics™'s basic product line. We regret that we are unable to conduct searches for seasonal, limited edition, or promotional products. If we are able to locate the product you have requested, you may purchase up to 6 units (depending upon availability). Gone But Not Forgotten items are available for shipment worldwide. To initiate a search for a discontinued product, please call us at +82 70-7678-7811, Monday through Friday between 10:00 - 18:00, Saturday between 10:00 - 13:00, Sundays closed. (South Korean time zone - UTC+09:00).
Regrettably, samples are not available for general distribution. If your desire is to “try before you buy," please know that it is ionXtra® Cosmetics™ Online policy to accept returns or exchanges for products that you are not satisfied with. If you would like product recommendations or advice from a trained Online ionXtra® Cosmetics™ Guide, we invite you to email our ionXtra® Cosmetics™ Online Guides.
We’re sorry, ionXtra® Cosmetics™ does not currently produce a product catalogue. However, if you would like to view the complete selection of ionXtra® Cosmetics™ products or shop online you may do so right here. If you have questions about any of the ionXtra® Cosmetics™ products you see, we invite you to contact an Online ionXtra® Cosmetics™ Guide. ionXtra® Cosmetics™ Online Guides can assist you with your product selections.
Our ionXtra® Cosmetics™ Online Customer Service Team are online now and waiting for you and will be happy to assist you. Start a Live Chat Now.
Our belief is that science can end animal testing. We don't believe in testing on animals. We believe in the power of nature and the proof of science. And we know science has proven it's unnecessary to test products for safety on animals. So we don't do it. Instead, we use volunteers to test out our products. And they help us make sure everything is totally safe for you. Some countries where ionXtra® Cosmetics™ is sold require animal testing on all imported cosmetics as part of their regulator safety process. As a brand rooted in science, we're doing everything we can to put an end to animal testing worldwide through science. That's why we're partnering with The Institute for In Vitro Sciences (http://wwww.iivs.org) in their mission to ensure alternative testing becomes the global standard.
Our international customers can order our products at ionXtraCosmetics.com. To locate a store near you in the U.S. and Canada, click here for our Store Locator. ionXtraCosmetics.com shop can accept orders from worldwide. We are also looking for new franchise partners so if you are interested to become our international franchise partner you may contact our Head Office representatives at +82 70-7678-7811 or send email to franchise@ionxtracosmetics.com.